In business there can be misunderstandings, hiccups and other situations when a customer may write a critical review.
Now there’s a way, after resolving the issue or clarifying the misunderstanding, you can recover a critical review and turn it into a positive review.
Introducing Re-review, standard in every HelpfulCrowd plan. Just one more way HelpfulCrowd is helping you manage your brand reputation and maximise positive reviews.
How does HelpfulCrowd Re-review work?
Like most of our features, we try to make it super simple and easy to use. To send a request to update a review, simply click on the ‘Re-review’ button in the Review > Moderation screen for the review that you would like updated.
This will then open a pop-up window that allows you to customise the message before sending the request.
Giving the Re-review a personal touch, like using the customers first name, can really make the difference to connect and get an updated positive review. To further increase your chances of securing a positive review, ensure that you have already resolved all and any other remaining issues before sending.
Note:
- Re-review email will be sent immediately
- Re-review works with both product and business reviews
- If the customer email address is not available, then an email address can be added on the fly to the Re-review
- You can edit the default email template under Reviews > Email templates
