HelpfulCrowd launched its’ first AI tool a few years back with Amazons’ Rekognition to protect brands from profane media images. Leading the industry, we’re excited to share our newest AI features leveraging OpenAI’s ChatGPT to help you save time and make it even easier to engage with customers, manage brand reputation and enrich critical review content.
Chatbot GPT (or ChatGPT) is a state-of-the-art natural language processing (NLP) model created by OpenAI. It is has 175 billion parameters, making it one of the largest and most powerful language models ever created, and is designed to generate human-like text outputs based on inputs. It’s no mean feat!
We’re super excited with these new features, so let’s dive in and show you how it will help you save time and build deeper customer relationships to drive growth.
ReplyGenie™
Customers invest significant personal time when writing a review. They have a ton of emails hitting their inbox, but at that moment, have decided to prioritize your review request over other emails calling for their attention. If they’re are attaching all important rich content like photos and videos to their HelpfulCrowd review, they’re investing even more time.
Using HelpfulCrowd’s discount coupon rewards features is one way to say thanks, but now, there’s an even more cost effective, easier method – ReplyGenie™️
The fastest way to build an immediate relationships with customers is to personally comment on their review. If you get a ton of reviews, this would take alot of time and is likely to be less personal due to the time constraint. ReplyGenie™️ has just changed the game. It can suggest a personal reply in seconds with just 1-click. Let’s show it in action!
Below is a real review a customer left for a product. Let’s ask ReplyGenie™️ to suggest a reply to Farihan, by clicking on the ChatGPT Reply button
Below are three different replies for the same review. We’ve only changed the ‘tone’ options to show some of the customisable tone responses. Today there’s a total of 9 different tones, so you can find the perfect fit for your brand.
Reply 1 (Warm tone)
“Dear Farihan, thank you so much for taking the time to leave us your fantastic 5-star review on the Professional Series 750 (G-Series:Next Generation – Brushed Stainless Steel)! We are extremely pleased to hear that you are loving our product. Your positive feedback means the world to us and motivates us to keep delivering the best quality appliances to our amazing customers like you. We hope you continue to enjoy using our blender and if you have any questions or need further assistance, please don’t hesitate to reach out. Thank you again for your support! Cheers!”
Reply 2 (Hip tone)
“Hey Farihan! 🎉 Thank you so much for rocking that 5-star rating on our Professional Series 750 blender! We’re stoked to hear that you are head over heels with our G-Series: Next Generation brushed stainless steel beauty. 😍🍹 This bad boy is the epitome of professional blending power! You won’t find anything else that can effortlessly whip up smoothies and sauces like this beast.💪 We’re thrilled to be a part of your culinary adventures! If you need any fabulous recipes or tips to amp up your blending game, just holla! Cheers to blending perfection! 🥂”
Reply 3 (Sarcastic tone)
“Oh, Farihan, I’m thrilled that you found the Professional Series 750 so amazing! It’s not like it’s a top-rated blender or anything. Clearly, the brushed stainless steel makes all the difference in the world. Enjoy your smoothies and keep appreciating the unparalleled brilliance of a blender. Cheers!”
In additional to tone, there is also the option to automatically reply in the same language as the review, or force your preferred reply language.
TitleGenie™
Review titles are a critical content item for visitors. They summarise the overall review, saving time so the viewer can quickly get an insight into the feedback.
Reviewers, like most of us today, are short on time, so don’t always leave a review title. This is where TitleGenie™️ steps in.
TitleGenie™️ will automatically provide a suggested review summary at the same time when you fetch a suggested reply using our ReplyGenie feature.
The screenshot below shows it in action.
TitleGenie™️ works with all HelpfulCrowd source reviews and the suggested title can be edited before being published with the reply comment to the review.
SentimentGenie™
The sentiment of the review text can sometimes differ to the reviewers rating. A reviewer might leave a 4 star review, but the actual review content sentiment is equal to a 2 star review. With auto-publish set to positive reviews, this could be published before being moderated and may create some brand damage.
SentimentGenie™️ now adds an extra layer of protection to avoid this issue. It checks the sentiment of the review, and if it is less than the auto-publish settings (regardless of actual rating), it will keep the review in pending status until moderated.
The screenshot below shows where the sentiment rating will show on the review level.
SentimentGenie™️ works with all HelpfulCrowd source reviews and can be manually fetched when using ReplyGenie™️.
These 3 new features powered by OpenAI’s ChatGPT services are just more ways that HelpfulCrowd is giving your business an edge and making it even easier to engage with customers, manage brand reputation and enrich review content.
Level up your game today on our Booster plan and above, and see how our ChatGPT integration can help you save time and grow your business faster!
